Usage-tier pricing is confusing
Prospects and existing users cannot predict their bill. Overage pricing and what counts as a "request" are unclear.
Priority score
71/100
Affected users
41
Mentions
44
Urgency
★★★☆☆
AI recommended action
Ship a pricing calculator and define "request" explicitly on the pricing page. Mostly a conversion blocker at the top of funnel rather than a churn driver.
Sentiment breakdown
11% positive39% neutral50% negative
What customers actually said (2)
- founder@meridianInterview2026-05-24
“I genuinely can't tell what we'll pay next month. We almost didn't sign up because of it.”
- Lena K.Intercom2026-05-21
“Does a batch call count as one request or many? This matters a lot for our budget.”