Docs are hard to navigate
Users find answers eventually but complain that search is weak and related pages are not linked.
Priority score
55/100
Affected users
29
Mentions
33
Urgency
★★☆☆☆
AI recommended action
Improve docs search and add "related" links between API reference and guides. Lower urgency — it slows users but rarely causes churn on its own.
Sentiment breakdown
9% positive33% neutral58% negative
What customers actually said (1)
- Hiro T.Intercom2026-05-22
“The info is all there but search never finds it. I end up Googling and landing on your docs from outside.”